At least once in your life you will purchase an item that is dissatisfactory or defective. Or perhaps you will be asked to pay for a service that is of poor quality. At first you are unhappy, then you may become angry but mostly you want satisfaction.

There are several ways to get a refund. One of the most commom method seems to be causing a scene and embarrassing an unsuspecting vendor into action. I do not recommend this method for two reasons. First it makes you look childish and second you can gain a reputation for being a trouble maker and merchants will avoid doing business with you.

The second method of obtaining a refund is to take advantage of a merchants "in store" return policy. A reputable business normally has a refund or exchange policy. A number of businesses have their policy posted, usually near the cashier counter. If there is no sign be sure to ask, especially if the item is a gift.

A third method of obtaining a refund is actually more of obtaining service and repairs on a purchase and is obtained by using the manufacturer's warranty/guarantee. When you make a purchase fill out warranty cards. If it is the type of card you mail in I recommend you take a photocopy of the completed card for your personal records. Attach a dated receipt to the copy and file in a safe place. If the warranty card is to be completed only to obtain service I recommend filling out the card at the time of purchase, attach your dated receipt and file in a safe place.

After all that preparation if your item requires replacement or repair it can be returned to the manufacturer or store with the necessary documents to validate your claim. Always follow the directions given by the manufacturer for service to avoid unneccesary hassles and delays. In the package enclose a letter outlining your concern (make sure you keep a copy of the letter for yourself). When sending an item by mail I recommend it be sent by registered mail and keeping your copy of the receipt. You can then verify when and to whom the package was sent.

I keep all my documentation in one box, which is labelled accordingly to assist with this process.

HANDY TIPS:

1. Keep your receipts.
2. Complete and mail warranty/guarantee cards.
3. When returning merchandise to a store go at off-peak hours. That is when the store is less busy such as first thing in the morning. This will allow the staff to focus on you rather than on a multitude of customers.
4. Be specific - Why are you returning the item?
5. Be specific - Do you want a repair, a replacement or a refund?
6. Be polite to the sales person. If they can't help ask to speak to their supervisor or manager.
7. Thank the person who assists you for their time and consideration even if they have been unable to help. After all they stopped to listen to your concern.

These methods normally work but what if you are not satisfied or feel your concerns are being ignored? That is another discussion, stay tuned...

Do you have any tips for obtaining a refund? Email me.
J A C
Email All Consuming

* Please bear in mind that all opinions are just that - my personal opinion, and do not necessarily reflect the opinion of the owners/writers of this publications. No liability is assumed by this writer or publication.

"Sterling Moon is my favorite specialty coffee!" David E. Brown,
[Billy Joel's former lead guitarist for 11 years] Gloucester, MA

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